Privacy Policy

Effective Date: February 1, 2017
SmartLoan (SL) is a new kind of finance group taking a radical approach to lending and wealth management. From unprecedented products and tools to faster service and open conversations, we’re all about helping our members get ahead and achieve success.
This Privacy Policy is meant to help you understand how we and our affiliates collect, secure, use, and disclose your personal information in connection with our services. This Privacy Policy applies to personal information we collect from you and from third parties, both online and offline. If you are a current SmartLoan (SL) member, you can also use our Privacy Notice as a guide to the ways we use your personal information, as well to understand your choices to limit our use and sharing of your information.
Your use of SmartLoan (SL) websites, or otherwise providing us with personal information, you agree to the terms and conditions of this privacy policy and any updates we make. Our Terms of Use take precedent over any provision conflicting with our privacy policy. This is our complete privacy policy, and supersedes all earlier versions.
This Privacy Policy is written to apply to SmartLoan (SL) and its affiliates including:

  • Infocrest Cooperatives

Changes to Our Privacy Policy
We update our Privacy Policy regularly—this version is effective as of the date indicated above. We will notify you of material changes to the Privacy Policy by email as well as a notice on our website.
1. How and Why We Collect Information About You
1.1. Information you provide us
1.1.1. Personal Information
We collect personal information from you to help you use our services. When we say “personal information,” we mean information that specifically identifies you.
We collect this information in a number of ways. You are asked to provide personal information to us while submitting loan applications, registering to use our Website, discussing your application with us, providing feedback to us, or transferring funds when using our services. Examples of personal information include:

  • Your Name
  • Your Address
  • Telephone Number
  • Email Address
  • Employment Information
  • Salary Information

We may supplement the personal information you submit to us with information from third-party sources. For example, in an effort to protect the integrity of your account and if permitted under applicable law, we may supplement your registration Information with address standardization data to verify the address you have entered is valid and to protect you against identity theft.
Finally, we never intend to collect personal information from children under 18 years of age. If we learn or are notified that we have collected this information from a child under the age of 18, we will promptly remove the data from our system.
1.2. Information we collect about you
1.2.1 Aggregate Information
Aggregate information, which is data we collect about your use of our or third party websites or services, from which personal information has been removed. Aggregate data is used to help us understand consumer trends, needs, interests, and preferences so we can improve our products and services.
SmartLoan (SL) also collects demographic information, which is anonymous, and may include:

  • Age
  • Date of Birth
  • Income
  • Geographic Area

In the case of employee-sponsored plans, where we partner with employers to offer our products to their employees, we will collect information from both the employer and employees. This includes, but is not limited to, employer name, plan participant names, length of employment, annual income, addresses, dates of birth, email addresses and other relevant information needed to verify the identity and employment of plan participants.
1.2.3. Website Use and Logging Data
SmartLoan (SL) also collects information about your computer or mobile device to improve and evaluate your use of our website and our services. We may gather data such as your browser type, operating system, loading or exiting of web pages, and the Internet Protocol (IP) address of your computer or device.
Please note that any information, photos, contact information, email addresses, videos, and other content you post to your profile on SmartLoan (SL)site is available to everyone using that service. The information you share is available to everyone accessing that service, and may be read, collected or used by others for any purpose, including sending you unsolicited messages.
1.2.4. Information We Get from Others
Like other advertisers, we contract with third parties to place advertisements for our products and services on websites that are not our own. We place these ads where we think they are likely to be most relevant. These advertisements on third-party websites allow us to track responses to our ads. We and our affiliates use this information to track the performance of our advertising and marketing campaigns by using tools like cookies, web beacons and similar technologies. We use these tools to collect and store information about your visits, page visits and duration, and the specific ad or link that the user clicked on to visit the site. We don’t gather Personally Identifiable Information during this process.
1.2.5 Cookies
SmartLoan (SL) uses“cookies” and similar tools to track your use of the Website when you use our services. We collect information such as the types of service used, and number of users we receive daily. Our web servers automatically log information about your computer, but we don’t use this information to identify you personally.
We and our vendors use cookies and to improve our service, our site and to provide more convenient and relevant experiences to you. Cookies are designed to transfer a small amount of data to your browser by servers within a domain. That data is only read by designated servers within that domain. It functions as your computer’s identification card and enables SmartLoan (SL) to improve your experience by securely maintaining your authenticated session and preferences.
A web beacon embeds a small transparent gif image in a web page or email used to track when the page or email has been viewed. A similar device may be used where a product, service or functionality sends data to a server when a set of user-initiated events occur such as clicking a button on the website or in an email. This is similar to a cookie – it tracks your visit and the data is only read by the server that receives the data. However, it differs because it is not browser-based, may not function as an ID card and doesn’t store any data on your computer.
Most Internet browsers are set up to accept cookies automatically. You can set your browser to notify you when you receive a cookie, allowing you to decide whether or not to accept it. For some web pages requiring an authorization, cookies are not optional. Users choosing not to accept cookies or similar devices will probably not be able to access those pages or their products and services.
1.2.6 Contacting us by Telephone
If you communicate with us by telephone, we may monitor or record the call. This is done for reasons such as maintaining the integrity of your account, providing effective and timely service, and the improvement of SmartLoan (SL) products.
2. Use of your personal information
We use personal information to provide you with information or services you request, to inform you about other information and services we think will be of interest to you, to facilitate your use and our operation of our website, and to improve our products and services. We don’t forget about you once you’ve signed— SmartLoan (SL) provides services to propel your career and financial future throughout the life of your loan.
Here are some examples of ways in which we use your personal information:

  • Creating and maintaining your login information on our site
  • Contacting you regarding issues with your account
  • Allowing our loan servicing partners to process your payments
  • Invitations to SmartLoan (SL) members events
  • Providing member services, such as career management support
  • Sending you information about new product offerings

Sharing your personal information
We don’t sell or rent your personal information to anyone. SmartLoan (SL) only shares your personal information with unaffiliated third parties as permitted or required by law. We may share your personal information with our affiliate companies and as part of joint marketing campaigns with other financial companies. When SmartLoan (SL) shares your personal information with vendors and service providers who perform functions on our behalf, we require the security and confidentiality of your information, as well as limiting their use of the information to reasonably and necessarily to carry out their work with us and comply with applicable laws and regulations. Third parties we share your information with may include, but are not limited to:

  • Our loan servicing partners who provide your statements, process your payments, and service your loan
  • Financial institutions as required by laws regulating loan securitization
  • Credit reporting agencies
  • Direct marketing service providers
  • Auditors and examiners
  • Law enforcement, regulators and other government bodies
  • Our regulators and other relevant government agencies

Please note that, if you are a current borrower, you may not control certain information associated with your loan, that you have already agreed to provide to certain investors as described in your loan agreement.
Finally, personal information may be disclosed or transferred as part of, or during negotiations of, a merger, consolidation, sale of our assets, as well as equity financing, acquisition, strategic alliance or in any other situation where personal information may be transferred as one of the business assets of SmartLoan (SL).
3. Protecting your personal information
3.1. What we do to protect your personal information
SmartLoan (SL) takes the privacy and security of its members personal information seriously. We maintain administrative, technical and physical safeguards designed to protect your information’s security, confidentiality and integrity.
We protect personal information you provide online in connection with registering yourself as a user of our website. Access to your own personal information is available through a unique user ID and password selected by you. This password is encrypted while transmitted from your browser to our servers and while stored on our systems. To protect the security of your personal information, never share your password to anyone. Please notify us immediately if you believe your password has been compromised.
Whenever we save your personal information, it’s stored on servers and in facilities that only selected SmartLoan (SL) personnel and our contractors have access to. We encrypt all data that you submit through SmartLoan (SL)s website during transmission using SSL Security  in order to prevent unauthorized parties from viewing such information. Remember – all information you submit to us by email is not secure, so please do not send sensitive information in any email to SmartLoan (SL). We never request that you submit sensitive or personal information over email, so please report any such requests to us by sending an email to
3.2. Steps you can take to help us keep your information safe
There are many steps you can take to help us keep your information safe. First and foremost, choose complex, independent passwords for each website and service you maintain an account with. This helps keep any breach of any of your accounts isolated to one service. Also, don’t use anything related to your birthday, address, phone number, PIN number or any other easily guessable information in your password.
SmartLoan (SL) urges your caution when using a public computers or networks, like at a coffee shop or library. To best protect your personal information and login information, don’t use such computers to access your sensitive accounts, and if you must do, ensure that you logout of your account entirely.
When either you or we update information in your account, such as the status of a loan application, we typically send you notice of these changes via email or text message. In recent years, individuals, businesses and even governments have seen a rise in “phishing” attacks. Phishing occurs when someone attempts to obtain your password or other sensitive information. Scammers often do this by impersonating a trusted user, or offering a compelling reason to open a malicious email attachment, click on a link or give over information. We never ask for your sensitive personal information, such as password, over email or other unsecure methods or through any site not under the SmartLoan (SL) domain. Please notify us at if you ever receive suspicious correspondence from us.
4. Complaints & Concerns
SmartLoan (SL) takes your privacy seriously, and maintains a process to respond to your concerns regarding violations of this Policy. If you believe that we haven’t complied with this policy in regards to your personal information or have questions regarding your privacy with us, please contact us at If you are reporting non-compliance with this Privacy Policy, please describe the issue in as much detail as possible without disclosing any sensitive information about you or third parties. We will respond to your request by email within 7-10 business days.



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